MESSAGE FROM BICKLEY FORD

Bickley Ford Announcement

March 2020
From: Mark Nevins
General Manager

Re: COVID-19 coronavirus- FAQs and impacts

I feel that it is important to communicate with you our valued customers, the steps we are taking to ensure not only the safety and well being of you and your families at this time, but the health and safety of our employees and their families as well.
As per the designation from the Ontario Government, we are remaining open with reduced hours to serve your automotive needs in parts, service and sales. We feel it is important to provide safe and reliable transportation to get food, medicine and take care of family members who need help at this time.

We are also proud to continue to offer service to our first responders in our area; the OPP and ambulances that are so valued at this time. We invite any other first responders to contact us for service on their vehicles regardless of make or model.

Below are some of the extra measures we are taking to ensure your safety, and the health and safety of our staff:

We are currently disinfecting all touch surfaces on customer’s cars incoming and outgoing for Service appointments and for test drives in sales.

• Recommend employees wear form fitting nitrite or latex gloves when disinfecting a vehicle
• Using recommended disinfecting wipes to clean high-touch areas of customer’s vehicles:
  • Exterior door handles
  • Steering wheel — including buttons
  • Center console — outside only
  • Gear Selector (Dial/Handle)
  • Radio/HVAC Areas
  • Touch screen
  • Start/Stop button
  • Driver door armrest and center console
  • Window/Seat/Mirror controls
  • Rear View Mirror
  • Seatbelt Buckle & Anchor
  • Key fob
  • Other – Depending on vehicle, ensure all other key touch points are wiped down.

We are then again repeating the cleaning and disinfecting upon returning the vehicle to you in service. Any vehicle that has been test driven is getting the same care and attention.

We are also cleaning all touch areas in the dealership hourly. All handles, countertops and surfaces are disinfected.

Additional Service Precautions and Customer Considerations

SERVICE AND PARTS

At this time, we will also offer complimentary pickup and delivery of any service vehicle.
We recognize that your vehicle is very important in being able to access food, medicine, and provide care for your sick or elderly family members.
In providing door to door pickup and delivery for servicing or repairing your vehicle, we will reduce the exposure for both you or customers, and our staff.

SALES
At this time we will also provide online sales help, and we will also bring the vehicle that you may wish to test drive to a destination of your choice.
It may be only necessary to be physically at the dealership for an hour to complete an entire transaction.

Below is some general information regarding COVID-19 that has been circulated to staff that I encourage you to read as well.

What is COVID-19?

COVID-19 is a type of coronavirus believed to have originated out of Wuhan in the Hubei Province of China. COVID-19 in not a flu but a pneumonia-like infection.

How is the current COVID-19 transmitted?

The virus is thought to spread between people who are in close contact with one another through respiratory droplets produced when an infected person coughs or sneezes. This is similar to how influenza and other viruses that cause respiratory illness spread, according to the Centers for Disease Control and Prevention (CDC).

The virus may also spread when a person touches a surface or object that has virus on it and then touches their own mouth, nose, or possibly their eyes, but this in not thought to be the main way the virus spreads.

The immediate risk of being exposed to this virus is still low for most Canadians, but as the outbreak expands. That risk may increase.

What steps should you take to minimize the risk of transmission?

1. Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
2. Avoid touching your nose, eyes and mouth with unwashed hands.
3. Avoid close contact with people who are sick.
4. If you think you are sick, see a doctor and stay home if necessary.

Stay safe.
Sincerely,

Mark Nevins
General Manager
Bickley Ford